As a highly experienced exec in the technology industry, Robert Deignan is a renowned figure in the sector. Deignan’s recognition in the tech segment gets even more profound when you look at it through the perspective of services provided by his company.
Deignan’s firm, called ATS Digital Services, operates as a remote technical support company. Through this business model, ATS offers the services of software support, installation solutions, remote assistance, and digital security to people all over the world.
But providing a diverse range of services for the firm is not the only segment where ATS Digital Services establishes its prowess over its competitors. Through the expertise of his selected team for the company, Robert Diegnan has ensured that ATS Digital Services is known as a highly-skilled entity in communicating with its customers.
Why Robert Deignan Puts an Emphasis on Customer Services
Ever since co-founding ATS Digital Services in August 2011, Robert Diegnan has ensured that the firm is highly focused on the provision of optimal customer services.
Whether the company’s employees are communicating with someone to troubleshoot their networking issues or helping them through software installation, they always make sure that they are going above and beyond in the communication segment.
This is due to the emphasis that Robert Diegnan has put on customer services since the very inception of the firm. According to Deignan, this is a conscious choice, since he believes that optimal customer support is vital to the success of any company in the ATS’ business model.
Elaborating on his approach, Robert Diegnan recently went on record to mention that this is due to a few factors that are apparent in the sector of providing software-as-a-service (Saas), or even where services are being rendered digitally.
Diegnan mentioned that optimal customer support helps in retaining customers, forming a long-term rapport, and making sure that the customers turn to your company whenever they face any issues. With it, it also helps the company in providing a smoother experience for customers by foreseeing any issues that they are prone to face due to the way they use their tech equipment or services.
With this approach in mind, Robert Diegnan has ensured that his company excels in the customer support segment. By following this doctrine, ATS Digital Services has been able to make its customers feel at ease and be comfortable in the knowledge that their issue is being handled by experts.