When a major corporation is enjoying the best of times, a smart CEO realizes there is always room for improvement. The same holds true for companies who hit a bump in the road, which has been the case with Papa John’s Pizza. However, as CEO Steve Ritchie has pointed out in an open letter to the company’s customers, steps are being taken to ensure the company is on the right path.
As he begins rebuilding customer confidence in Papa John’s, Steve Ritchie is using a variety of tactics to accomplish his mission. For starters, he is pledging the company will be transparent in all issues regarding diversity, inclusion, and how the company makes changes to its corporate culture. Along with this, he also noted Papa John’s will be bringing in outside auditors and other personnel to examine not only the current culture, but also how making positive changes will increase opportunities for learning and advancement.
But perhaps most importantly of all, Steve Ritchie Papa Johns and many other high-level corporate executives will be embarking on a tour around the United States, where they will be meeting face-to-face with franchisees and customers in various cities, including Los Angeles and Chicago. In his letter, Steve Ritchie acknowledges mistakes have been made along the way, but also notes that the more than 120,000 employees and franchisees of Papa John’s Pizza have long been noted for their dedication to customer service and community service. As examples, he points to the numerous times franchisees and employees have worked with local schools and charities, helping to secure funding for books, families in need of funds for medical bills and other expenses, and many other acts of kindness.
While he knows a letter by itself will not solve all the problems, Steve Ritchie also knows the actions he and many others demonstrate in the months moving forward will go far in helping customers once again see Papa John’s Pizza (@PapaJohns) for the company it has been over the years. Since actions speak louder than words, Steve Ritchie is prepared to do everything possible to help his company regain its footing.Read this article about Steve Ritchie restructuring the company.